Bond-Back Guarantee Policy

Last updated: May 5, 2026

What the guarantee covers

If your agent or property manager flags cleaning items that fall within the original end of lease cleaning scope, we will return for a targeted re-clean at no additional cleaning charge.

Re-clean window

Re-clean requests must be made within 48 hours of the final inspection or key handover, after you send the exit report, agent comments, or clear photos so we can confirm the affected items.

What is excluded

The guarantee does not apply to:

Wear and tear, damage, maintenance issues, pests, or pre-existing deterioration.
Items outside the original booked end of lease scope.
New dirt, access issues, or changes after the clean has been completed.

Access and response

You must provide reasonable access for the re-clean. If the property is reoccupied, altered, or unavailable, the guarantee may not be workable within the original terms. Average response time: under 30 minutes.

Relationship to the booking

This policy works together with our Terms of Service and Privacy Policy. The guarantee is a re-clean commitment, not a promise to reimburse unrelated costs, rent, bond disputes outside cleaning scope, or third-party fees.

Contact

Email: info@inducargroup.com